Lifetime Warranty
99 days to change your mind. After that, they’re covered for life.
Buy a pair of MASON socks and wear them on the job. If they are not for you, email us inside 99 days and you get your money back. Wrong size, wrong feel, not what you expected: it does not matter. You do not have to send them back either, so keep them or pass them on. No form, no reason needed, no fee. And if a pair wears out after that, we send you a new one, however long you have had it.
Lifetime Warranty
After the 99 days you are still covered. If a pair wears through, thins out or loses its stretch, send us a photo and we credit you for a new pair.
No receipt. No form. Nothing to ship back.
We make socks for people who are on their feet twelve hours a day. If ours do not hold up, that is on us.
How a claim works
- Take a photo. Lay the pair out and photograph the worn spot.
- Email it to us. info@usemasonclothing.com, subject line "Warranty," plus your size.
- Get your credit. Usually the same day, always within 24 hours.
Do not wash them first. Do not box them up.
What’s covered
- Holes, anywhere
- Worn through at the heel, toe, or ball of the foot
- Seams coming apart
- Elastic or cuff giving out
- Cushioning gone flat
- Shrinking or stretching after a wash
What it doesn’t cover
- Pairs you no longer have. We need a photo, so there has to be something to look at.
- Damage a pet got to. It happens, but it is not a sock problem.
- Socks that went missing in the wash.
- Socks cut or burned on purpose.
- Socks that are not ours.
No claim limit. No time limit. No one-per-customer.
Why we do this
A warranty like this only works if the socks really last, so every claim tells us where the knit gave out and on what kind of work. That goes straight back to the people making them. We would rather hear it from you than not hear it at all.
Questions: info@usemasonclothing.com. A real person answers, Monday to Saturday, within 24 hours.