Track my Order
Where is my order?
As soon as your parcel leaves our warehouse we email you a tracking link. Open that email — the subject line starts with "Your order is on the way" — and tap the tracking button to follow your parcel to your door.
Tracking can take up to 48 hours to show its first scan after the email arrives. That is normal: the carrier has to collect the parcel before the first update appears.
How long delivery takes
Free shipping: 9 to 12 business days.
Express shipping: 6 to 8 business days.
Both times are counted from dispatch, not from the moment you order. Orders placed at the weekend leave on the next business day.
Cannot find your tracking email?
Check your spam or promotions folder first. If it is not there, write to us with your order number and we will send the tracking link straight back — we answer within 24 hours on business days.